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Document Order Terms and Application Licence

Candid Management Group Ltd. · Effective and last updated October 30, 2026

This page has two parts. Part A applies to anyone who requests strata documents from Candid Management Group Ltd., including through our online document-order form. Part B is the end-user licence for the document-order application used by our staff, including its connection to QuickBooks Online.

Part A: Terms for ordering strata documents

A1. Agreement

These terms apply when you request strata documents from Candid Management Group Ltd. (“we,” “us” or “our”), including through our online document-order form. By submitting an order, you confirm that you have read and agree to these terms and to our Privacy Policy. If you order for a firm or another person, you confirm that you are authorized to accept these terms on their behalf.

A2. Our role

Candid Management Group Ltd. is the strata management company for the strata corporations listed on our order form. We prepare certificates, such as Information Certificates (Form B) and Certificates of Payment (Form F), undertakings and copies of strata corporation records on the strata corporation’s behalf, as permitted by the Strata Property Act. The records belong to the strata corporation.

A3. Who may order

Some documents may only be provided to people entitled to them under the Strata Property Act, such as an owner, a purchaser, or a person authorized in writing by an owner or purchaser, for example a lawyer, notary or real estate professional. By ordering, you confirm that you are entitled to receive the documents you request. We may ask for proof, such as a written authorization or a land title search, and may delay, decline or cancel an order until we are satisfied.

A4. Information you provide

You must provide accurate, complete and current information, including the correct property, strata lot and unit, and correct email addresses. If you give us information about other people, such as owners or purchasers, you confirm that you are authorized to do so. We are not responsible for delays, errors or misdirected documents caused by incorrect information you provide.

A5. Fees and invoices

  • Fees are those shown on our order form when you order, and may include document fees, per-page copy charges, delivery charges and rush fees, plus applicable taxes. Where the Strata Property Act or its regulations set a maximum fee, our fee will not exceed it.
  • The total shown when you order is an estimate. The final amount, including page counts and applicable taxes, is confirmed on your invoice.
  • We will email you an invoice from our accounting and payment provider before your due date. Payment is required before your documents are released.
  • Paying your invoice early does not make your order ready sooner. Your documents will be ready by the date based on the service level you ordered, and are released once your invoice is paid.
  • Unpaid orders. If you, or the firm or company you order for, place an order and do not pay for it, its charges remain owing. If you or that firm or company later order documents for the same strata lot, the unpaid charges from the earlier order may be added to the invoice for the new order, and the full invoice must be paid before any documents are released.

A6. Service levels and timelines

  • Timelines are counted from the business day we receive a complete order. An order received after 12:00 noon Pacific time, or on a weekend or statutory holiday, is treated as received on the next business day.
  • Standard service is provided within the time required by the Strata Property Act, generally within one week.
  • Rush service is provided by the date you select, for the rush fee shown on the order form. A rush date depends on our receiving a complete order and any required authorization. If we cannot meet a rush date, we will contact you.
  • Delays may occur if information or authorization is missing, if documents must be obtained from others, or for reasons beyond our reasonable control.

A7. Delivery

  • Once your invoice is paid, we deliver your documents by email as a secure download link. Each link expires after 14 days and allows a limited number of downloads. Download and save your documents promptly.
  • Anyone who has the link can use it until it expires, so keep it private. Tell us immediately if a link reaches the wrong person, and we will turn it off.
  • If your link has expired, contact us and we can send a new one.
  • We are not responsible for emails that are blocked, filtered as spam or sent to an incorrect address you provided.

A8. The information in our documents

  • Certificates and other documents are prepared from the strata corporation’s records available to us on the date they are issued. Information is provided errors and omissions excepted.
  • Information can change after a document is issued, for example strata fees, amounts owing, special levies or bylaws. Confirm current information before you rely on it, including before completion.
  • Our documents are not legal, financial, tax or other professional advice. Consult your own advisers.
  • Nothing in these terms limits any right or obligation under the Strata Property Act that cannot be limited by agreement.

A9. Using the documents

Use the documents only for the purpose for which you requested them, such as a sale, purchase, refinancing or legal matter. Do not alter a certificate or present an altered copy as one we issued.

A10. Cancellations and changes

To cancel or change an order, contact us as soon as possible. We will tell you whether any fees apply. Fees for documents already prepared or delivered are not refundable, except where required by law. Charges for work already done remain payable, including when an order is cancelled, and may be added to a later invoice as described in A5.

A11. Acceptable use

Do not submit false or misleading information or impersonate anyone; use automated tools to submit orders or collect information from our services; upload files containing malware; or attempt to access information you are not entitled to. We may refuse, cancel or block orders and access that misuse our services.

A12. Third-party services

Our online services rely on third-party providers, for example for email delivery, network security, and invoicing and payments. Their services are governed by their own terms. We are not responsible for their outages or errors, but we will take reasonable steps to help resolve problems that affect your order.

A13. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, including lost profits or a delayed or failed transaction, and our total liability for any claim relating to an order is limited to the fees you paid us for that order. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

A14. Changes to these terms

We may update these terms. The version in effect when you place an order applies to that order. Updated terms are posted on this page with their date.

A15. Governing law

These terms are governed by the laws of British Columbia and the applicable federal laws of Canada. Disputes will be resolved in the courts of British Columbia.

A16. Contact

Candid Management Group Ltd.
102–15127 100 Avenue
Surrey, British Columbia V3R 0N9
Canada
Document orders: forms@candidgroup.ca
Telephone: (604) 757-1911

Part B: End-User Licence Agreement for the document-order application

This End-User Licence Agreement (“Agreement”) governs access to and use of the document-order application (the “Application”) owned and operated by Candid Management Group Ltd., a company operating in British Columbia, Canada. By accessing or using the Application, you confirm that you have read, understood and agreed to this Agreement. If you do not agree, you must not access or use the Application.

B1. Purpose of the Application

The Application is a private business tool used by Candid Management Group Ltd. to receive, organize, process, invoice, track, fulfil and keep records of strata-document orders. People who order documents use its online order form, which is covered by Part A. The staff part of the Application is not a public portal. It may connect with approved third-party services, including QuickBooks Online.

B2. Authorized users

Access is limited to employees of Candid Management Group Ltd., authorized contractors and service providers, representatives acting on behalf of Candid Management Group Ltd., and other individuals who have received express authorization.

Users must sign in with their own account and two-step verification, and must not share passwords, verification codes, access links or other credentials with anyone. Candid Management Group Ltd. may approve, restrict, suspend or revoke access at any time.

B3. Limited licence

Candid Management Group Ltd. grants each authorized user a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to use the Application solely for legitimate business purposes of Candid Management Group Ltd. No ownership or intellectual-property rights are transferred to the user.

B4. QuickBooks Online integration

The Application may connect to a QuickBooks Online company selected and authorized by an approved QuickBooks administrator. When connected, the Application may:

  • create or match customer records;
  • transfer customer, order, billing and invoice information;
  • create invoices containing approved document, page, delivery and rush-service charges, applicable taxes and other authorized amounts;
  • ask QuickBooks Online to email an invoice to the address supplied with the order;
  • retrieve invoice numbers, balances, payment statuses and related transaction information; and
  • update document-delivery and internal workflow tasks when an invoice is created, sent, paid, cancelled, voided or otherwise changed.

The QuickBooks administrator is responsible for selecting the correct company and reviewing the requested permissions. Authentication occurs through Intuit’s authorization process; the Application does not collect or store a QuickBooks password. Authorization may be revoked through QuickBooks Online or Intuit.

B5. User responsibilities

Authorized users are responsible for keeping their credentials confidential, using the Application only for approved business purposes, and reviewing information before invoices are issued or documents are released. Users must verify the connected QuickBooks company and confirm the requester’s name, email address, strata plan, unit, property information, documents ordered, page counts, charges, taxes, invoice recipient, payment status and delivery information. Suspected errors, unauthorized access, security incidents or improper disclosures must be reported promptly.

B6. Acceptable use

Users must not use the Application without authorization or for any unlawful, fraudulent, misleading, abusive, harmful or unauthorized purpose. Users must not bypass security controls, access unnecessary information, disclose protected information without authority, introduce harmful code, interfere with the Application, impersonate another person, connect an unauthorized third-party account, or create or alter invoice and payment information without authorization. Copying, modifying, reverse engineering, decompiling or improperly extracting the Application’s software or source code is prohibited, except where applicable law does not permit that restriction.

B7. Personal and confidential information

The Application may process contact details, property and unit information, document-order information, invoice and payment information, internal workflow information and other information needed to fulfil an order. Personal information is handled in accordance with the Privacy Policy of Candid Management Group Ltd. and applicable privacy requirements. Authorized users must collect, access, use, disclose, retain or dispose of personal information only as needed for their approved responsibilities.

B8. Data accuracy

Information may come from online forms, emails, uploaded documents, spreadsheets, QuickBooks Online and other systems. Candid Management Group Ltd. does not guarantee that information from these sources will always be complete, current, accurate or error-free. Automated information and calculations must be reviewed where appropriate before an invoice is sent, a payment is recorded or documents are released.

B9. Third-party services

Third-party services are governed by their own agreements, privacy policies, availability commitments, fees and security practices. Candid Management Group Ltd. does not control and is not responsible for third-party outages, feature or pricing changes, processing errors, delayed synchronization, security incidents or loss of access to a third-party account. QuickBooks and Intuit are trademarks of Intuit Inc. Candid Management Group Ltd. is not affiliated with, sponsored by or endorsed by Intuit Inc.

B10. Intellectual property

The Application, including its design, workflows, arrangement, text, branding, software and related materials, is owned by or licensed to Candid Management Group Ltd. and is protected by applicable intellectual-property laws. The names, logos and proprietary notices of Candid Management Group Ltd. must not be copied, altered or used without written authorization.

B11. Security

Candid Management Group Ltd. uses administrative, technical and organizational safeguards intended to protect the Application and the information it processes, including two-step verification for every user. No electronic system, internet transmission or third-party integration can be guaranteed to be completely secure or continuously available. Users must follow security instructions and immediately report suspected credential compromise or unauthorized access.

B12. Availability and modifications

Candid Management Group Ltd. may update, modify, restrict, suspend or discontinue any part of the Application at any time. The Application may be unavailable due to maintenance, updates, network interruptions, third-party outages, security concerns, technical failures or circumstances beyond its reasonable control. Continuous or uninterrupted access is not guaranteed.

B13. Disclaimer

The Application is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Candid Management Group Ltd. does not warrant that it will always be available or error-free, that information will always be complete or accurate, that every integration will remain available, or that the Application will meet every user requirement. The Application is an administrative workflow tool and does not provide legal, accounting, tax, financial or other professional advice.

B14. Limitation of liability

To the maximum extent permitted by law, Candid Management Group Ltd. and its directors, officers, employees, contractors, representatives and service providers will not be liable for indirect, incidental, special, exemplary, punitive or consequential damages arising from the Application, including unavailable access, inaccurate or incomplete information, delayed or failed invoices, incorrect payment information, delayed synchronization, unauthorized access, data loss, third-party interruptions or reliance on information generated or transferred by the Application. Nothing in this Agreement excludes or limits liability that cannot lawfully be excluded or limited.

B15. Suspension and termination

Candid Management Group Ltd. may immediately suspend or terminate access where a user is no longer authorized, breaches this Agreement, misuses protected information, or presents a security, privacy, legal, financial or operational risk. After termination, the user must stop using the Application and must not attempt to regain access without authorization. Provisions relating to intellectual property, confidentiality, disclaimers, liability and governing law survive where applicable.

B16. Changes to this Agreement

Candid Management Group Ltd. may update this Agreement to reflect changes to the Application, business operations, legal or regulatory requirements, security practices or third-party services. The revised Agreement will be posted on this page with an updated date. Continued use after an update is posted constitutes acceptance of the revised Agreement.

B17. Governing law

This Agreement is governed by the laws of British Columbia and the applicable federal laws of Canada. Subject to applicable law, disputes arising from this Agreement or use of the Application will be submitted to the courts of British Columbia.

B18. Contact

Candid Management Group Ltd.
102–15127 100 Avenue
Surrey, British Columbia V3R 0N9
Canada
Email: info@candidgroup.ca
Telephone: (604) 757-1911
Website: candidgroup.ca